How to improve customer satisfaction?
With the development of the times and the progress of science and technology, customers' requirements for product quality and supplier service quality are getting higher and higher, this also suggests that NJPE should continuously improve its product technology level and service level, improve customer satisfaction, and make customers have confidence in NJPE and are willing to cooperate for a long time.
Continuously improving the technical level of its own products means that NJPE should master professional and innovative mold manufacturing technology. It can update machinery and equipment by improving the skills and literacy of employees in professional fields, improve research and development and innovation capabilities, etc.
Regarding the quality of service, NJPE needs to start from the three aspects of employees' working attitude, timeliness of response and quality of solutions. 1)
The initiative of employees' attitude is mainly manifested in understanding customers' needs in advance.
Fully communicate with customers, fully understand customers' ideas and ideas, and provide opinions and suggestions in combination with the development of the industry to help customers make effective decisions and help customers solve problems from the perspective of customers. 2)
The timeliness of response is mainly manifested in the timeliness of demand completion and fault repair.
The timeliness of demand completion refers to the time point of demand completion promised to customers, which must be completed on time and with good quality, and should not be perfunctory.
The timeliness of fault repair means that when a fault that affects the normal operation of a customer occurs, it must be resolved immediately to prevent recurrence. 3)
The high quality of the solution when a failure occurs, in addition to the timeliness of the response mentioned above, a high-quality solution must be provided.
The quality of solutions is the lifeline of an enterprise. High-quality solutions are an important factor for an enterprise to defeat its competitors and are also the key to affecting customer satisfaction.
Zhuhai NJPE precision mould Co. , Ltd. is a precision mould manufacturer that integrates the development, production, sales and after-sales service of precision moulds and molded products, mainly covering automobiles, baby carriages and household appliances, office and other fields. Service Hotline: 0756-8593031.
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